Privacy Policy

1. Introduction

Welcome to World of Watches ("we," "our," "us," or "World of Watches").

World of Watches is a multibranded watch showroom based in Nagercoil, Tamil Nadu, India. We offer customers a selection of watches from multiple brands through our physical showroom and online shopping website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access our website, browse our products, place an order, make a purchase at our showroom, contact us or subscribe to our email newsletters.

By using our website or providing personal information to us, you acknowledge that you have been given an opportunity to read this policy. Where consent is required by applicable law, we will obtain the necessary consent before processing your personal information.

2. Information We Collect

We collect personal information that is reasonably necessary to operate our business, process transactions and provide customer services.

2.1 Personal Information

When you create an account, place an order, contact us or interact with our services, we may collect:

• Full name
• Email address
• Mobile number or telephone number
• Billing address
• Shipping and delivery address
• Account login information, where customer accounts are available
• Information submitted through contact or enquiry forms
• Customer service communications and requests

2.2 Order and Purchase Information

When you purchase products through our website or physical showroom, we may collect information relating to your transaction, including:

• Order number and purchase date
• Watch brand, model and product details
• Quantity and price of products purchased
• Billing and delivery information
• Invoice and transaction records
• Payment status and transaction reference
• Warranty, return, exchange and after-sales service details, where applicable

2.3 Payment Information

For online purchases, payments may be processed through third-party payment gateways.

Depending on the payment method, the payment provider may collect information necessary to complete and verify your transaction. We may receive payment confirmations, transaction references and payment status details.

We do not intentionally store complete payment card details or banking credentials on our own systems. Actual payment-data handling depends on the payment gateway and its configuration.

2.4 Technical Information

When you visit our website, certain technical information may be processed as necessary to deliver and secure the website. This may include your IP address, browser type, device information, operating system, access timestamps and server security logs.

The information actually collected depends on our website hosting and technical configuration.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage customer accounts, where available.
• To process and fulfil online orders and showroom purchases.
• To verify payments and maintain transaction records.
• To arrange product delivery and provide order updates.
• To respond to product enquiries and customer support requests.
• To assist with returns, exchanges, warranty claims and after-sales services.
• To send purchase confirmations, invoices and other essential service communications.
• To send newsletters and promotional emails where permitted by law and, where required, with your consent.
• To maintain website security, detect suspicious transactions and prevent misuse.
• To improve our products, customer service and shopping experience.
• To comply with applicable legal, tax, accounting and regulatory obligations.

We will not use personal information for unrelated purposes unless permitted by applicable law or after obtaining any additional consent required.

4. Email Newsletters and Marketing

World of Watches may send newsletters, product announcements, new collection updates, promotional offers and other relevant marketing communications by email.

Where required by applicable law, we will obtain your consent before sending marketing emails.

You may unsubscribe at any time by using the unsubscribe link included in our emails, where available, or by contacting us at sugamenterprise16@gmail.com.

After you unsubscribe, we will stop sending promotional emails within a reasonable period, subject to applicable requirements. You may still receive essential communications relating to purchases, payments, delivery, returns, warranties or customer service.

We do not treat consent to receive marketing emails as a condition for completing a purchase unless a specific, lawful service requirement applies.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies where necessary to support website functionality, security and customer shopping preferences.

Depending on the website configuration, cookies may help maintain a shopping cart, remember preferences or support essential website functions.

We have not assumed that analytics or advertising-tracking tools are enabled on the website. If such tools are implemented, this policy and any necessary cookie-consent mechanisms will be updated accordingly.

You may manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart functionality, account access or other website features.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with the following parties when necessary to operate our business and provide our services.

6.1 Payment Service Providers

We share the information necessary to process online payments with the payment gateway or financial service provider you use. These providers process payment information under their own terms, privacy policies and applicable obligations.

6.2 Delivery and Logistics Partners

Where delivery services are required, we may share the customer's name, contact number and delivery address with the relevant courier or logistics provider to fulfil the order.

6.3 Website and Technology Service Providers

We may engage website hosting providers, technical support providers and other service providers who help us operate, maintain and secure our website and business systems. Such providers should access personal information only to the extent reasonably necessary to perform their services.

6.4 Watch Brands and Authorised Service Centres

Where necessary to fulfil a warranty request, coordinate a repair or provide after-sales assistance, we may share relevant purchase or product information with the appropriate brand, distributor or authorised service centre.

6.5 Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, a valid legal process or a competent authority, or when reasonably necessary to protect our legal rights and prevent fraud.

7. Online Payments and Transaction Security

Online payments made through our website are subject to the terms and privacy practices of the applicable payment gateway.

We take reasonable steps to ensure that payment processing is handled through the configured payment service provider. However, electronic transactions involve third-party systems, and we cannot guarantee the security of systems that we do not control.

Customers should avoid sharing passwords, one-time passwords (OTPs), card PINs or banking credentials with anyone claiming to represent World of Watches.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes and meet applicable legal obligations.

• Order and transaction records may be retained for accounting, tax and business-record requirements.
• Customer account information may be retained while the account remains active and as necessary thereafter.
• Warranty and after-sales records may be retained for the period necessary to manage the relevant service.
• Customer enquiry records may be retained for a reasonable period to respond to requests and maintain service records.
• Newsletter subscription information may be retained while the subscription remains active and as necessary to maintain suppression records for opted-out addresses.

When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on our systems and service providers, these measures may include access restrictions, secure website connections, system maintenance and appropriate controls over access to customer records.

No method of electronic storage or internet transmission is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a personal-data breach occurs, we will take appropriate steps in accordance with the legal requirements applicable to us.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal information we hold about you.
• Request correction or updating of inaccurate personal information.
• Request deletion of personal information where permitted by law.
• Withdraw consent where processing is based on consent.
• Unsubscribe from marketing emails.
• Raise a complaint about the collection or use of your personal information.

You may exercise applicable rights by contacting us using the details provided in the Contact Us section.

We may request reasonable information to verify your identity before processing a privacy request. We may retain certain information where required by law or necessary to resolve disputes and protect legal rights.

11. Children's Privacy

Our website is intended for general customers. We do not knowingly collect children's personal information in circumstances where parental consent or other specific safeguards are required without following the requirements applicable to that processing.

If you believe that personal information has been collected from a child inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to external websites, including watch-brand websites, payment-provider websites or other third-party services.

These websites operate independently and may have their own privacy policies. World of Watches is not responsible for the privacy or security practices of external websites that it does not control.

We recommend reviewing the relevant third party's privacy policy before sharing personal information with it.

13. International Processing

Some of our website or technology service providers may process or store information on servers located outside India.

Where personal information is processed or transferred internationally, we will take the steps required by applicable Indian law and other applicable legal requirements.

14. Legal Compliance

We aim to handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions that apply to our processing activities as they come into force.

We will review and update our privacy practices as necessary to reflect applicable legal requirements and changes in our business operations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, payment arrangements or applicable laws.

The revised version will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to remain informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a privacy-related complaint, please contact us using the details below.